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We strive to deliver an exemplary service to all our customers to ensure they are completely delighted with every aspect of their new home and the service they receive throughout the process.
We are extremely proud of our reputation and thankful to our customers for their support and complimentary feedback. From surveys carried out in 2021, 100% would buy a Wyatt Home again and 100% would recommend buying a Wyatt Home.
Prior to moving in, you will be invited by the Sales Advisor to attend a demonstration of your new home with the Site Manager. The Site Manager will explain how your home has been constructed and how everything works, such as the heating and all the appliance controls etc. You will also be shown the location of the meters and valves. This will allow you to feel familiar with the workings of your home before you move in.
On Legal Completion, you’ll be welcomed into your new home by a member of our Site and Sales team, your keys will be handed to you. You will be emailed a Welcome pack, (a pdf preview can be found below), which includes all the relevant information for your home, such as emergency contact numbers, registering appliances and helpful tips. You will also be handed certificates and instruction manuals for home appliances.
On Legal Completion, our 2-year Customer Care service will commence. We pledge to rectify any defects within this time. Your home also has a 10-year structural warranty with Premier Guarantee, the certificate will provide to you via your Solicitor. This industry-regulated scheme gives you an independent resolution service should a problem arise. Further info available here
On the 7th day of you occupying your new home, the Site Manager will arrange to meet you, to check how you are getting on and answer any questions you may have.
Following this, our Wyatt Homes Customer Care representative will be in contact to introduce themselves, as they will be your point of contact going forwards should you need to report any defects or have any queries relating to your new home. Contact details can be found below.
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Please find details below on how to contact our head office.
1 Parkstone Road,
This is a generic calculation that does not take into account the details of the individual product concerned, it should not be taken as an a guarantee that these rates are available or that you will be required to pay the amounts shown.